LESS HEAD-SCRATCHING. MORE HELP.

Let’s make it simple.

Find answers about your account, subscription, and connection.

How do I activate a device?

Open My devices in your account and copy your personal activation code. Enter it in the VPN client and give the device a name. You can activate up to 3 devices. When all slots are occupied, deactivate a device in your portal to free a spot.

Can I rename a device or reset my activation code?

Yes. Use the rename button beside a device in My devices. Your activation code stays the same unless you reset it. Resetting requires your password and deactivates all registered devices, so each app must be activated again with the new code.

Why is it so cheap?

We keep the offer simple: one annual plan, up to 3 devices, and no extra tiers to navigate. $24 per year works out to $2 per month, billed annually.

What’s included in my plan?

Unlimited traffic, access to every available server location, and up to 3 registered devices. You can remove a device in your account to make room for another.

Can I cancel whenever I want?

Yes. Turn off automatic renewal in your account at any time. Your service continues until the end of your paid annual period. Cancellation does not automatically refund a completed payment.

Which devices can I use?

The shared account platform is designed for iOS, Android, Windows, and macOS clients. Native apps are being built separately. Before purchasing a live subscription, check the Apps page for current connection availability.

Will it work with every streaming service?

A VPN gives you a choice of network exit location. Streaming providers may block VPN connections, so access to a particular service or catalog is not guaranteed.

What happens if a payment fails?

VPN access is suspended after a failed payment. You can update your payment method in Billing. Service resumes when payment succeeds. After three failed payment attempts, the subscription is canceled.

Still need a hand?

Send a request from your account, or email [email protected].

Contact support